The total time to receive your order includes both processing time and shipping time. We need up to 7–10 business days to prepare your items after you place your order, which ensures the accuracy and quality of your purchase. For handmade, hand-painted, or customized products, production may take an additional 7–10 days, as specified in the product description.
For shipping time details, please visit the Shipping Info page. You can also log into your account >> click "My Orders" >> select "Track Order Details" to view real-time updates.

Yes, you can make changes to your order under certain conditions.

Allowed modifications include changing an item’s size or color, removing an item from your order, or updating your shipping address. Please contact us via Live Chat for assistance.

Please note that we can only assist you with modifying your order BEFORE shipment. Once your package has been shipped, we will be unable to make any changes.

Shipping costs vary depending on the items you select, your delivery address, and the shipping method you choose. The exact shipping fee will be displayed at checkout before you confirm your order.

A. Ensure you have selected the correct country/region and entered an accurate delivery address;

B. All available shipping methods will be listed, along with their estimated delivery times and corresponding fees;

Delivery Area Surcharge may apply when shipping to certain remote locations. The applicable shipping options and their total costs (including any surcharges) will be automatically calculated and displayed at checkout once you enter your delivery address.

Once your refund application is approved, we will process the refund within 2–4 business days, regardless of your original payment method. You will be notified of the processing completion via email promptly. We appreciate your patience while waiting for the refund to reflect in your account. Feel free to contact our customer service team if you have any questions or concerns.

PayPal paymentsRefunds for PayPal transactions typically appear in your account shortly after we finish processing your request.