Payment & Promos

• Is there any additional fee beyond purchase?
  

Under normal circumstances, our customers will not be subject to tariff charges. However, given the increasingly stringent customs inspection standards globally, occasional tariff assessments may occur. Please note that we have no control over such charges, nor can we pre-determine their specific amounts—customs policies and import duty rates vary significantly from one country or region to another.

 

• Why do I need to verify my payment of my order?

Your selected payment method has triggered a comprehensive security verification process. This step is designed to confirm that the payment instrument is being used by an authorized holder. Please check your registered email inbox for the verification request and reply with the required documents. Rest assured that we will treat your personal information with the strictest confidentiality and security standards.

 

• What payment methods do you accept?

Our website offers a variety of convenient payment options for your shopping convenience. Currently, we support PayPal as a primary payment method, and we are actively expanding our payment system to include more alternatives in the near future.

 

• Can I use more than one coupon/offer at a time?

No.

Only one coupon can be applied to a single order.

We recommend selecting the coupon with the highest discount value when finalizing your order to maximize your savings.

 

• Can you refund the price difference?

Product prices are subject to change during different promotional periods, and the final transaction price is determined by the rate in effect on the day you complete checkout. Regrettably, we are unable to issue refunds for price differences that may arise after your order has been confirmed.

 

• What should I do if my promotion code isn't working?

The issue may stem from one of the following reasons:
1. The coupon discount is applicable only to the product’s original price, not its current sale price. If the item is already discounted on the page at a rate higher than the coupon value, applying the code may result in little to no additional price reduction.
2. The promotion code has exceeded its valid period and is no longer active.
3. The coupon has a minimum purchase amount requirement that your order has not met.
4. If the problem persists after checking the above scenarios, please contact our customer service team for further assistance.

 

• Can I use more than one discount?

Only one discount code can be redeemed per order. If you hold multiple valid coupon codes, you may use the remaining ones for your subsequent purchases on our platform.

 

• Am I able to be refunded the difference for a discount item?

We apologize for any inconvenience this may cause.
Product pricing is adjusted dynamically for different promotional activities, and as such, we are unable to process refund requests for price differences on discounted items.
Sunvega shop reserves the right to modify or terminate any promotion at any time at our sole discretion.
Thank you for your understanding and continued support.