FAQs

Most orders require 7–10 business days to process (verify details, quality checks, packaging). If we expect longer, we’ll email you. Shipping time depends on your country and method — see Shipping Info.

Receiving time = Processing (7–10 business days) + Transit (varies by method/region). Handmade or customized items may need an extra 7–10 business days (noted on the product page).

Track your parcel under My Orders → Track Order Details. For delivery times, see Shipping Info.

Yes — before shipment. We can adjust size, color, remove items, or update your shipping address. Contact us at contact@aihouse.com. Once shipped, changes aren’t possible.

We email you after dispatch or if there’s a delay. Please:

• Check the inbox used at checkout and your spam/junk folder;
• Confirm the order status in My Orders;
• If nothing arrives within 15 days of purchase, email contact@aihouse.com.

Unpaid orders: cancel in My Orders (unpaid orders may auto-cancel after 24h).

Paid orders (not yet shipped): cancel in My Orders or contact us. Handling fees apply due to processing work.

Shipped orders: cannot be cancelled as “unshipped”. If needed, see our Return Policy after delivery.

We ship from several worldwide facilities (e.g., US, EU, and China) and dispatch from the nearest location with stock for your order.

Transit time depends on the method and destination. Typical estimates:

Tracking usually appears 24–72h after dispatch (first carrier scan).

Please allow until your estimated delivery window (Processing + Transit). Track it in My Orders → Track Order Details. If your ETA has passed, contact contact@aihouse.com.

Common reasons include an incorrect address, invalid phone number, or repeated delivery attempts. Check your tracking in My Orders and contact the carrier; we can assist if you email us your tracking number.

• Items ship from different warehouses;
• Hot-sale items need extra preparation time;
• Courier/customs weight or size limits.

You’ll receive a shipping email and tracking for each parcel.

Frequent causes: consignee unavailable, address issues, or carrier delays. Contact the carrier with your tracking number to arrange redelivery or pickup. If you need help, email contact@aihouse.com.

International parcels may show limited scans while in transit or clearing customs; the tracking will update at the next hub. Some carriers post scans in batches; brief gaps are normal.

• Check your mailbox, building mailroom, and with neighbors;
• Ask the carrier for the delivery GPS/time and where it was left;
• If still missing, email us with your order number and tracking.

Some services require a signature. Use your tracking page to arrange redelivery, set a delivery window, or collect from a pickup point. We can help coordinate with the carrier on your behalf.

Labels are created before the first carrier scan. Activity may appear 3–5 days after the parcel leaves our warehouse, especially on international routes. Please check again after the next hub scan.

• Leave fields blank if not applicable (don’t type “N/A”).
• Enter city/state in their dedicated fields (not in Address Line 2).
• Use English letters/numbers; avoid accent marks or non-Latin characters.

Depending on route and order value, duties/VAT may apply. Where available, we select prepaid options to reduce your cost. If fees are due on arrival, the carrier will notify you. Refusing a parcel solely due to duties may result in non-refundable shipping and return charges.

After your return arrives and passes inspection, we issue the refund to your original payment method within 1–5 business days.

• Credit/Debit card: your bank may take 10–30 business days to post the funds.
• PayPal: typically 2–7 business days after we process it.

We accept returns within 60 days of delivery (postmark date). Please start a request so we can authorize and route your parcel correctly:

1. Sign in to your Sunvega account.
2. Go to My Orders → click Return Item.
3. Select the item(s), choose a reason, and submit your request.
4. After approval, we’ll provide the return address (this is not the pickup or warehouse label address).
5. Print/tape the label (if provided), ship the parcel securely, then email us the tracking number.

Authorization required: Unauthorized returns may be refused. Items must be unused, in original packaging, with all accessories.

Contact us and we’ll review it promptly. Common reasons for differences:

• Outbound shipping/return insurance are non-refundable.
• Order-level discounts/coupons reduce the refundable item value.
• Non-returnable items in the order (see list below).

Email: contact@aihouse.com

We’ll sort this out right away. Please email us with:

• Your order number;
• Item name/SKU (or clear photos of the item/label);
• Brief description of the issue plus clear photos of the problem (and the outer box + shipping label if damaged in transit).

We’ll confirm next steps (replacement part, exchange, or refund).

For hygiene/customization reasons, the following are non-returnable unless faulty on arrival:

• Intimates: bodysuits, lingerie & sleepwear, swimwear;
• Jewelry;
• Customized or made-to-order items (e.g., custom lighting, wall décor, personalized accessories).

See the full list in our Return Policy.

We refund eligible item prices. The following are not refunded:

• Original shipping and return insurance fees;
• Non-returnable categories listed above;
• Coupon codes (no cash value).

Handling fees apply to cancellations because of warehouse coordination and processing. If you only need to change color/size/address before shipment, we can modify your order with no handling fee (you cover any price difference).

Before payment

1. Log in → My Orders → open the order.
2. Click Delete this order to cancel.

Before shipment

After shipment begins

• We’ll attempt a carrier intercept.
• If intercept succeeds: 50% handling fee + outbound shipping costs are non-refundable.
• If intercept fails: 60% handling fee + outbound shipping costs are non-refundable.

Failed delivery due to customer actions (invalid address, refusal of delivery): 60% handling fee + outbound shipping costs non-refundable.

Shipped orders can’t be cancelled as “unshipped”. Once delivered, you may request a return if eligible under our policy.

Some items are marked “no returns” due to category restrictions. If you believe your case qualifies (e.g., defective/wrong item), email us with:

• Order number;
• Item name/SKU or photos;
• Description and photos of the issue.

We’ll review and advise the nearest eligible return address and next steps.

Email: contact@aihouse.com

Sunvega does not add hidden fees. However, depending on your country and bank, you may incur import taxes/duties or a foreign transaction fee. These are set by customs authorities and card issuers, not by Sunvega. Where a prepaid-duties option is available, we’ll choose it to reduce surprise costs. See also Shipping Info.

• Verify card details: name (exactly as on card), number, expiry, CVV, and billing address.
• 3-D Secure / OTP: complete any bank verification pop-up or text code.
• Bank settings: ask your bank to enable online/international purchases and check available funds/limits.
• Browser/VPN: try another browser, disable VPN/ad-blockers, or use an incognito window.

If the issue persists, try another card or choose PayPal. You can also email us for help: contact@aihouse.com.

Occasionally an order is flagged for a routine security check to protect you from unauthorized use. If you receive an email from @aihouse.com, please reply with the requested information (e.g., order number and basic confirmation). We handle all data with care and only use it to verify the payment.

We support major Credit/Debit Cards (Visa, Mastercard, AmEx) and PayPal. In some regions, Apple Pay / Google Pay or other local options may appear at checkout.

No. Only one code/offer can be applied per order. If multiple codes are available, use the one with the best value. Coupons generally can’t be combined with site-wide promotions, bundles, or already-discounted items.

Sorry, we don’t offer post-purchase price adjustments. Prices may change with different promotions over time. New discounts can be used on future orders but can’t be retroactively applied to completed ones.

• The code is expired or has minimum spend/category exclusions.
• Item is already discounted more than the code allows, or the code can’t be used with sale items/bundles.
• The code was single-use and has already been used on your account.
• Formatting issues—try copy/paste and remove spaces.

If it still fails, contact us with a screenshot and your cart summary: contact@aihouse.com.

We appreciate your understanding—discount differences aren’t refundable. Promotions may start or end without prior notice.

Photos are for reference and taken under good lighting. Color may vary slightly due to screens and materials. Please read the product description for exact specs.

Log in → My Orders → Track Order Details. If you checked out as a guest and can’t find your email, contact us with your full name and order number.

Use the “Forgot password” link on the login page. If you no longer have access to your email, contact contact@aihouse.com.